MARCUS W. HERVEY

CSDP, CSQE, PMP

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SUMMARY

Technical manager with over twelve years of progressive experience in the daily management of multiple information technology projects.  Skilled in building and managing teams to create effective and cost-efficient solutions for complex problems.  Highly competent in a broad spectrum of office automation, project management and programming computer applications.  Excellent oral and written communication skills.
 

Education

Master of Science, Computer Information Systems, St. Mary’s University, San Antonio, Texas

Bachelor of Science, Electrical Engineering, U.S. Air Force Academy, Colorado Springs, Colorado
 

COMPUTER SKILLS

Languages: Assembly, C, C++, C#, Fortran 95, HTML, Java, Perl, Visual Basic

Operating Systems: Windows 9x/NT, Linux, Unix, DOS

Software: Microsoft Visual Studio, Microsoft Projects, Microsoft Office, GNU GCC Compiler

Other: Unified Modeling Language, Extensible Markup Language

Research: Software Engineering, Dependable Systems, Fault-tolerant Systems
 
WORK EXPERIENCE
 
Chief Systems Engineer - Enterprise Management Solutions                                                      Jul 03 – Aug 05

National Reconnaissance Office – Chantilly, Virginia

 

  • Ensured technical performance of the Enterprise Management Program to deliver successful enterprise solutions
  • Led team of 45 people in acquiring and deploying information system solutions for the organization’s enterprise
  • Refocused Enterprise Management Program to create an environment for service delivery and mission success
  • Led efforts to reshape acquisition strategies and established clear direction and regained customer trust
  • Identified technical risk a potential IT system acquisition failure—created recovery strategy and saved $3M
  • Achieved political buy-in to improve organization’s customer service ability—built organizational partnerships
  • Chaired acquisition boards to assess readiness of computer network defense and disaster recovery systems
  • Ensured organizational communications enterprise protected with mature acquisitions and best value solutions
  • Built strategy to deliver customer service e-business processes enabling “FedEx-like” service tracking capability
  • Assisted in the creation and organizational compliance of congressionally directed Federal Enterprise Architecture
 
Project Engineer - Research and Development                                                                             Aug 99 – Jul 03
Central MASINT Technology Coordination Office – Satellite Beach, Florida

 

  • Led a team of military and contractor personnel to service the computer, communications and knowledge management needs of a 40-person office—enhanced user efficiency with effective information technology solutions

  • Created an information technology growth strategy to provide users with productivity enhancing tools including: video teleconferencing, Palm Pilots, secure telephone equipment, and collaboration tools.
  • Produced effective business continuity and information security system plans, policies and procedures for the usage of technology tools within a secure environment—achieved 100% buy-in for acceptance
  • Effectively produced a 5-year Research & Development program and strategic plan for the development of data fusion algorithms, military intelligence information systems and sensor models and simulations.
  • Leveraged $3M Department of Defense and National Agency assets to create military intelligence information systems and data fusion algorithms to accurately identify and target critical military targets.
  • Participated in source selection team of a $5M integration program—ensured due diligence performed.
 

Software Production Manager                                                                                                        Jun 97 – Aug 99

Air Force Center for Quality and Management Innovation - San Antonio, Texas

 

  • Built and led a 6-person team to develop client/server and web applications--delivered timely solutions
  • Assessed and recommended commercial solutions for internal customers—reduced field time by 50%
  • Managed the Center's Year 2000 program—identified critical infrastructure equipment and information systems.  Developed business continuity procedures and ensured Year 2000 risks were 100% mitigated.
  • Created repeatable software processes.  Developed and implemented project plans for 8 software projects—effectively created solutions to meet customer’s cost, schedule and performance requirements.
 

Executive Office Manager                                                                                                               Jun 96 - Jun 97

Cryptologic Systems Group  - San Antonio, Texas

 

  • Handpicked from twelve peers to be the Chief Executive’s key action officer and project manager.  Led the executive office operation and coordinated all organizational suspenses and correspondence.
  • Resolved internal organizational conflicts and built effective teams to respond to urgent daily taskings.
  • Implemented the organization’s reorganization and realignment—facilitated smooth transition
 

Project Engineer - Information Security Solutions                                                                        May 95 - Jun 96

San Antonio Air Logistics Center - San Antonio, Texas

 

  • Handpicked over senior personnel to lead and supervise a 10-person team to provide software maintenance and version release management for a trusted network security software application.  Led team to deliver 100% on-time completion of all software versions with repeatable processes.

  • Developed and implemented the directorate’s software development and maintenance methodology.  Achieved Capability Maturity Model’s Level II rating—only 20% of software organizations attain
  • Distinguished graduate from Air Force Communications Officer Training—head of class academically
 

Communications Systems Engineer                                                                                                Jul 92 - May 95

National Air Intelligence Center - Dayton, Ohio

 

  • Provided technical assessments of foreign telecommunications network capabilities and vulnerabilities.

  • Led team in South Korea in identifying critical command and control targets for operational exercises.
  • Managed $770K technical capability study on commercial communication satellites—100% met goals.
  • Authored four reports providing communications link and node analysis.  Identified critical communication nodes to support U.S. military contingencies.
 

CERTIFICATIONS AND RECOGNITION

Certified Software Development Professional (CSDP), IEEE Computer Society, 2006

Certified Software Quality Engineer (CSQE), American Society for Quality, 2006

Project Management Professional (PMP), Project Management Institute, 2005, 2002

Level III in Information Technology, Acquisition Professional Development Program, 2005

Foundations Certificate in IT Service Management, HP Education Services, 2003

Level I in Test and Evaluation, Acquisition Professional Development Program, 2002

Software Professional Development Program (SPDP), Air Force Institute of Technology, 1998

Level II in Systems Planning, Research, Development and Engineering, Acquisition Professional Development Program, 1994
 

PROFESSIONAL ASSOCIATIONS

American Society for Quality (ASQ)

Armed Forces Communications and Electronics Association (AFCEA)

Institute for Electronic and Electrical Engineers (IEEE)

Project Management Institute (PMI)

Software Engineering Institute (SEI)